Medusa Refund and Postage Policy

 1. Refund

1.1. Medusa will offer NO REFUND under any circumstances on any used item. A used item will also include an item which has been removed from the packaging regardless of whether or not the product was used.

1.2. Where a product has not been used Medusa will offer a full refund, however the customer will bear any additional postage costs.

2. Exchange

2.1. Where the customer wishes to exchange a product for whatever reason, for example, incorrect size or colour, and the item is not used, Medusa will exchange the goods as requested, however the customer will bear all additional postage costs.

2.2. Any exchange made may only be made once. Further exchanges will be subject to a service fee of A$20.

3. Postage Policy

3.1. Medusa only uses Australia Post http://www.auspost.com.au/  for both domestic and international delivery services.

3.2. Following receipt of cleared payment in Medusa’s nominated account, Medusa will post the customer’s merchandise within two (2) working days.

3.3. Medusa will not be responsible for any customs, excise, import duty or other related fees or charges. Such fees or charges will be the sole responsibility of the customer. In the event that there any export restrictions to any country Medusa will offer the customer a full refund of their purchase price. A current list of any such restrictions may be found at the Australian Government Department of Foreign Affairs and Trade website http://www.dfat.gov.au/.

3.4. Medusa estimates that all Australian domestic merchandise will be received by the customer within three (3) to six (6) business days of the merchandise being posted. This timeframe will depend upon whether the customer chooses to have the merchandise delivered by ‘Express Post’, ‘Registered Mail’ or by ordinary mail.

3.5. Medusa estimates that all International merchandise will be received by the customer within three (3) weeks of the merchandise being posted. Medusa uses Australia Post standard Air Mail service. Please note, that insurance may not be available for all countries, further information may be obtained from Australia Post.

3.6. At the client’s request, Medusa may use a mutually agreed express courier service. If the customer wishes to use a courier service they must contact Medusa by email at info@medusaaustralia.com.au otherwise all orders will be posted as set out in 3.4 and 3.5 above.

3.7. Where a customer makes a purchase and the merchandise is unavailable, for any reason, Medusa will notify the customer within two (2) working days of the order being placed and arrange either: exchange merchandise of equal value; or, advise the customer of the estimated time of arrival of the merchandise purchased. In the event that there is an undue delay or a suitable exchange item is not available Medusa will refund the purchase price.

NB: A business day is any day which is not either a weekend or a gazetted New South Wales public or bank holiday.

	Regular Post	Regular Post + registered	Express post	Platinum Express (registered + express)
Large letter (maximum thickness 20mm)	$2.00	$4.60	$7.70	$12.20
Small parcel- up to 500grams	$5.50	N/A	$7.70	$12.20
Medium parcel- up to 3kg	$9.60	N/A	$10.90	$16.30
Large parcel- dimensions over 35cm x 28cm x 10cm	$9.05+ $2.60 per kg	$9.05+ $2.60 per kg+ $2.60	$10.80+ $11.50 per kg	N/A

	Airmail
Large letter (maximum thickness 20mm)	$4.00
Small parcel- up to 250grams	$11.05
Medium parcel- up to 500g	$16.85
Large parcel- 500g – 750g	$22.65
Large parcel- 750g – 1 kg	$28.45
Extra large parcel- over 1kg	POA

4.1. It is the customer’s responsibility to ensure that all contact details are correct and that you use accurate spelling.

4.2. Medusa does not warrant by acceptance of your information that it is correct, this responsibility rests with the user.

4.3. In the event that the customer believes that a payment was made either mistakenly or improperly, Medusa may, at its discretion, void, rescind or issue a credit for your merchandise payment.

4.4. Please note, this document must be read in conjunction with the Terms and Conditions of Use Document located at http://www.medusaaustralia.com.au  

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